SketchUp: Subscription Server Response is Invalid
We have recently seen some users experiencing the 'subscription server response is invalid' error when trying to use various different versions of SketchUp / LayOut.
If you see this error, please sign out of your Trimble account within the software, and sign back in again.
This should reset the licence and remove the error.
Related Articles
Activating Your SketchUp Pro Subscription
1. Creating Your Account Once your SketchUp Pro Subscription order has been processed, you will receive an email containing details of your licence, as well as a link to the account management portal. Click the account management portal link, and you ...
Resetting SketchUp Activations
If you are logging in to SketchUp and see 'You are using SketchUp on too many machines' or 'You have Exceeded your allowed activations', read on to see how to fix this. When you see the message above close any SketchUp instances you have open, this ...
Can I Transfer SketchUp Between Mac and Windows?
If you work in an environment that requires SketchUp to run on both Windows and Mac machines, one license per user is all you need, regardless of what computer you use. There is no need to buy a specific Mac or Windows version. With SketchUp, you now ...
SketchUp End of Support Policy
With the fast pace world of technology as well as yearly releases, keeping everything running smoothly and securely becomes a larger and larger task. This is why SketchUp introduced their end of support policy. All this means is that SketchUp and ...
Cannot Reset Trimble (SketchUp) Password
There are a few things you can try to get the Trimble emails through to reset your password. Firstly: Confirm it has not gone to your spam Check you don't have an email from 'noreply_identity@trimblepaas.com' Next: Add SketchUp to your safe senders ...