SketchUp: Subscription Server Response is Invalid

SketchUp: Subscription Server Response is Invalid

We have recently seen some users experiencing the 'subscription server response is invalid' error when trying to use various different versions of SketchUp / LayOut. This error is known to affect both SketchUp 2021 and 2020, with the possibility of older versions experiencing it as well.



If you see this error, please sign out of your Trimble account within the software, and sign back in again.



This should reset the licence and remove the error.

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