We have seen recently after a renewal of Bluebeam some users find that their plan is showing as unassigned. This can happen for a number of reasons but the first step is to head into the organisation portal and reassign the plan yourself.
The admin will need to follow the next few steps first and then the end-user will need to follow a few steps to get completely up and running.
2. Then click into your account and to Users.
3. Here find the user having the issue and click the three dots on the right hand side of the screen and select ‘Modify Subscription access’.
4. They should still be on their plan but now we want to change it to ‘Unpaid Collaborator’ and Save changes.
5. Finally repeat the 3rd step and change the plan back to what it should be.
Now the user will need to follow the next steps
1. Open Bluebeam
2. Select your email address in the upper right corner.
3. Select Sign Out.
4. Close pop up to login again.
5. Navigate to Revu logo in the top left.
6. Exit Bluebeam (don’t use top right X).
7. Wait ten seconds.
8. Reopen Bluebeam.
9. Select Sign In and enter your Bluebeam ID (BBID) email address and password.
10. Select your email address in the upper right corner and confirm that the correct subscription plan is listed under your account details.
If you continue to have troubles please feel free to contact us and we can support you further.