I haven't received my order?

I haven't received my order?

Digital Delivery - 

Processing time is usually one working day and orders are sent out in an email with full license details attached. Please log in to your account for your order status, if this says complete and you haven't received an email, please check your spam folders. 

 

Delivery by Post/Courier - 

Processing time is usually one working day and orders are sent out special delivery. Please log in to your account to check the status of your order, if this says complete please check your email for your shipment email where your tracking code should be. If you can't find this email please also check your spam folders.


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