Bug Splat - SketchUp 2021 on Mac

Bug Splat - SketchUp 2021 on Mac

There is an unconfirmed bug in SketchUp 2021 that appears to occasionally affect installations on Mac.
If you are finding that a generic Bug Splat error appears when opening the program after a new installation, please try a clean reinstall of SketchUp.

Please Note: A clean reinstall is not a standard removal and re-installation of the program. There are additional hidden files and folders to be removed.

To Clean Install:

  1. Quit SketchUp. (If you have more than one instance of SketchUp open, make sure you quit all instances of SketchUp.)
  2. Open a Finder window.
  3. Delete the SketchUp folder from the main library:
    1. In the left pane of the Finder window, click Macintosh HD.
    2. In the right pane, click Library, and then Application Support.
    3. In the Application Support folder, find the SketchUp # folder, and then drag it to the trash.

      For SketchUp 2021 the folder will simply be "SketchUp 2021".
  4. Delete the SketchUp folder from your user library:
    1. In the left pane of the Finder window, click your user name, then click Library* in the right pane.

      * If you're using Mac OS X 10.7 or newer, hold down the Option (Alt) button on your keyboard, click Go in the menu bar while the Finder is open, then select the Library option in the drop-down list. Here's an example video.
    2. Open the Application Support folder.
    3. In the Application Support folder, find the SketchUp # folder, and then drag it to the trash.
  5. Delete the SketchUp application:
    1. In the left pane of the Finder window, click Applications.
    2. In the right pane, find SketchUp # folder, and then drag it to the trash.
  6. Delete the plist file:
    1. In the left pane of the Finder window, click your user name.
    2. In the right pane, click Library*, and then Preferences.

      * If you're using Mac OS X 10.7 or newer, hold down the Option (Alt) button on your keyboard, click Go in the menu bar, then select the Library option in the drop-down list. Here's an example video.
    3. In the Preferences folder, drag any of the following files, if present, to the trash:
      • com.sketchup.SketchUp.2019.plist
      • com.sketchup.LayOut.2019.plist
      • com.sketchup.StyleBuilder.2019.plist
      • com.sketchup.SketchUp.2020.plist
      • com.sketchup.LayOut.2020.plist
      • com.sketchup.StyleBuilder.2020.plist
      • com.sketchup.SketchUp.2021.plist
      • com.sketchup.LayOut.2021.plist
      • com.sketchup.StyleBuilder.2021.plist

    4. Empty the trash.


Once the install is complete, you may encounter the Bug Splat yet again. In which case, close SketchUp and re-open.
You should eventually see a dialog box asking you to confirm you accept the Terms & Conditions of use. Accept this then restart SketchUp.
Please be aware that this Ts & Cs dialogue box may be hidden under other windows, so please check your dock and desktop.

You should no longer experience the Bug Splat error.

If you continue to have difficulty, please open a ticket on our support desk by emailing support@cadsoftwaredirect.com

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