This article will be relevant to you if:
- You have been advised to completely remove a previous version (or all versions) of SketchUp in order to do a “clean install” of a new version.
- A SketchUp uninstallation has failed.
- You try to install SketchUp, but get an error saying it is already installed even though it is not listed in Add/Remove Programs.
- You have been advised to check for, and remove, duplicate MSI entries.
To uninstall the affected version (or versions) of SketchUp:
- Use the Windows "Add or remove programs" function,
or
- Run the SketchUp installer and select the Remove option.
To clean the Temp directory:
- In the Windows search look for "Disk Cleanup" button.
- After Disk Cleanup scanning completes, check the "Temporary Files" box and uncheck everything else.
- Click OK, and then click Delete Files.
Extra Steps
The above is normally more than most people need for a reinstall if trouble shooting but feel free to follow the below for a complete deep clean
Note: This will delete Plugins, preferences and templates. These can all be moved and renamed for future use if need be.
To delete the remnants of SketchUp follow the below paths:
- C: > Users > Username > AppData* > Roaming > SketchUp > SketchUp Year
Delete all the files here but if you need to keep your preferences, plugins and templates they are located inside the SketchUp or Layout folder respectively
- C: > Users > Username > AppData* > Local > SketchUp > SketchUp Year
Identify and Report duplicate or stray SketchUp MSI files:
- As an Administrator, launch an MS Powershell window (powershell?); then run this command:
- get-wmiobject Win32_Product | Format-Table IdentifyingNumber, Name | Out-String -Stream | Select-String "SketchUp"
- If anything is returned by this command, copy-paste the output into an email or text file attachment, and send it to support@cadsoftwaredirect.com for further assistance.