Removing Remnants of SketchUp Installations on Windows

Removing Remnants of SketchUp Installations on Windows

This article will be relevant to you if:
  1. You have been advised to completely remove a previous version (or all versions) of SketchUp in order to do a “clean install” of a new version.
  2. A SketchUp uninstallation has failed.
  3. You try to install SketchUp, but get an error saying it is already installed even though it is not listed in Add/Remove Programs.
  4. You have been advised to check for, and remove, duplicate MSI entries.

If you need to do this on MacOS then please see this article.

To uninstall the affected version (or versions) of SketchUp:
  1. Use the Windows "Add or remove programs" function,
    or
  2. Run the SketchUp installer and select the Remove option.

To clean the Temp directory:
  1. In the Windows search look for "Disk Cleanup" button.
  2. After Disk Cleanup scanning completes, check the "Temporary Files" box and uncheck everything else.
  3. Click OK, and then click Delete Files.


Extra Steps 
The above is normally more than most people need for a reinstall if trouble shooting but feel free to follow the below for a complete deep clean 
Note: This will delete Plugins, preferences and templates. These can all be moved and renamed for future use if need be.

To delete the remnants of SketchUp follow the below paths:
  1. C: > Users > Username > AppData* > Roaming > SketchUp > SketchUp Year
Delete all the files here but if you need to keep your preferences, plugins and templates they are located inside the SketchUp or Layout folder respectively 
  1. C: > Users > Username > AppData* > Local > SketchUp > SketchUp Year

* AppData is a hidden folder, see here to unhide 

Identify and Report duplicate or stray SketchUp MSI files:
  1. As an Administrator, launch an MS Powershell window (powershell?); then run this command:
  1.     get-wmiobject Win32_Product | Format-Table IdentifyingNumber, Name | Out-String -Stream | Select-String "SketchUp"
  1.  If anything is returned by this command, copy-paste the output into an email or text file attachment, and send it to support@cadsoftwaredirect.com for further assistance.

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