Clean uninstall SketchUp on MacOS

Clean uninstall SketchUp on MacOS

You may be finding errors or bugsplats in SketchUp and been asked to perform a 'Clean' uninstall. This process removes more that just the application and includes some hidden files so take note of what plugins are downloaded as the plugins will be removed.

The process is very similar for most SKetchUp versions so just replace the number or # with the year you need to uninstall

To Clean Uninstall:

  1. Quit SketchUp. (If you have more than one instance of SketchUp open, make sure you quit all instances of SketchUp.)
  2. Right-click the Finder app and 'Go to folder...' and type/go to Macintosh HD .
  3. Delete the SketchUp folder from the main library:
    1. In the Macintosh folder, click Library, and then Application Support.
    2. In the Application Support folder, find the SketchUp # folder, and then drag it to the trash.
      Note - This will delete your plug ins so take not of what ones you have before deleting as these will need to be manually reinstalled

      For SketchUp 2024 the folder will simply be "SketchUp 2024".
  4. Delete the SketchUp folder from your user library:
    1. In the Finder window, go back to Macintosh, click Users > your user name > then click Library*.

      * The library folder here is hidden. Press Shift, Command and Full stop/period key to unhide them.
    2. Open the Application Support folder.
    3. In the Application Support folder, find the SketchUp # folder, and then drag it to the trash.
  5. Delete the SketchUp application:
    1. In the left pane of the Finder window, click Applications.
    2. Find SketchUp # folder, and then drag it to the trash, or right-click 'Move to bin'.
  6. Delete the plist file:
    1. In the Finder window, go back to Macintosh, click Users > your user name > then click Library* > Preferences
    2. In the Preferences folder, drag any of the following files, if present, to the trash:
      • com.sketchup.SketchUp.2024.plist
      • com.sketchup.LayOut.2024.plist
      • com.sketchup.StyleBuilder.2024.plist
    3. Empty the trash.
Then reinstall SketchUp 

If you continue to have difficulty, please open a ticket on our support desk by emailing support@cadsoftwaredirect.com

    • Related Articles

    • Removing Remnants of SketchUp Installations on Windows

      This article will be relevant to you if: You have been advised to completely remove a previous version (or all versions) of SketchUp in order to do a “clean install” of a new version. A SketchUp uninstallation has failed. You try to install SketchUp, ...

    • How to Uninstall Enscape

      Sometimes when programs are not working as they should, users are asked to do a "clean reinstall". This just means deleting a few extra hidden files that can help fix issues. For Windows follow these instructions - Close all programs Navigate to ...

    • Mac OS Sonoma 14.3 and SketchUp 2023

      There is currently a known issue causing crashes in SketchUp 2023 when running on macOS Sonoma 14.3. The bug does not occur within SketchUp 2024 or in Sonoma 14.2. To know if it’s an issue you’re seeing, the steps to cause the crash are these: Show ...

    • Installing, Uninstalling, Transferring and Authorising SketchUp

      Installing SketchUp Download the latest version of SketchUp for your Windows PC or Mac from the link below: https://www.sketchup.com/download/all?from=partner For Windows Right-click the downloaded .exe and select "Run as Administrator". Follow the ...

    • Signing Out of SketchUp to Reset

      If you need to re-sign in to SketchUp for any reason, see the steps below. 1. Open SketchUp and Sign Out. To do this, click the account icon in the top-right, then 'Sign Out' from the menu that appears.           You can also do this by going to ...