Failed to checkout V-Ray GUI license
This is a common V-Ray error that is usually simple to resolve.
What does it mean?
For whatever reason, your software is not able to connect to the Chaos license server to verify your details. If your software cannot find a valid licence, it will not let you render.
What should I do?
- Check you have the Online License Server (OLS) installed. This is usually installed as a part of the V-Ray software installation, but can also be downloaded from your Chaos account and installed individually. You can find the OLS by going to http://localhost:30304. If your web browser does not find a page, you need to install the OLS.
- Ensure Online Licensing is enabled in the OLS. You should have a green light at the top once you have signed in.
- If you see an orange or red light next to Online Licensing, please refer to this article.
- You must be signed in with the email address that holds your licence. If you are unsure what this is, it is usually the email address you used to place your order with us. If you are sure you're using the correct email address already, it is worth signing out and back in again to see if that resolves the issue.
When signed in with the correct email address, you should be able to see the status of your licences in the OLS, whether they are 'in use' or 'available'.
If you have tried the above, but are still unable to connect, it would be worth temporarily disabling any firewalls you may have on your computer or wider network to check that they aren't blocking the connection.
Install the Standalone V-Ray License Server
If you're having trouble getting the V-Ray license server to run, it's worth installing the standalone license server. This is particularly relevant for Mac users. Log in to your Chaos account, go to: Downloads > License Server, select the ...
Requesting Release of a V-Ray License
Should you need to move your copy of V-Ray to another machine, you will need to request release of the license from Chaos. If this is the case, you may either send your request to the email address provided in the error window (when attempting to ...
V-Ray - "Could not obtain a license (-98)"
Problem: The ActiveShade window displays a message "error: Could not obtain a license (-98)". Cause: This error means that, while V-Ray RT successfully connected to the V-Ray license server, there are no licenses for V-Ray RT on it: You may be using ...
V-Ray for Sketchup Version/Operating System
V-Ray for Sketchup is available for Mac and PC, your license is valid for either operating system. Simply select the installer that matches your operating system after purchase. V-Ray for Sketchup 3.6 can run with Sketchup Free (Make) and Sketchup ...
Install V-Ray for SketchUp / Rhino - Electronic License
Please note: This helpdesk article is now outdated. For the latest advice, please visit our knowledgebase. All versions of V-Ray can now be licensed electronically (not including upgrades). In this quick how-to, we show the process of installing ...