SketchUp Pro Authorisation Error - Delete login_session.dat

SketchUp Pro Authorisation Error - Delete login_session.dat

If logging out and back into SketchUp does not resolve authorisation errors, you can completely reset the sign in state by deleting the login_session.dat file.


Mac OS
For Mac users, locate the login_session.dat file in your hidden Library folder. 
  1. Go to 'Finder' and open the 'Users Folder'
  2. To see hidden folders press Command + Shift + . (Full stop/period)
  3. The path to find this file should be Users/USERNAME/(Hidden/greyed out) Library/ApplicationSupport/SketchUp[Version Year]/login_session.dat






Windows

For Windows users the file is located in C:\Users\*USERNAME*\AppData\Roaming\SketchUp\SketchUp VERSION\SketchUp

You can quickly get to the folder with all versions by pasting %appdata%/sketchup into an file explorer address bar


You will need to repeat this for each version of SketchUp on the machine that is having issues to completely clear all log in information on that machine.

    • Related Articles

    • Signing Out of SketchUp to Reset

      If you need to re-sign in to SketchUp for any reason, see the steps below. 1. Open SketchUp and Sign Out. To do this, click the account icon in the top-right, then 'Sign Out' from the menu that appears.           You can also do this by going to ...
    • Resetting SketchUp Activations

      If you are logging in to SketchUp and see 'You are using SketchUp on too many machines' or 'You have Exceeded your allowed activations', read on to see how to fix this. When you see the message above close any SketchUp instances you have open, this ...
    • Activating Your SketchUp Pro Subscription

      1. Creating Your Account Once your SketchUp Pro Subscription order has been processed, you will receive an email containing details of your licence, as well as a link to the account management portal. Click the account management portal link, and you ...
    • Can I Transfer SketchUp Between Mac and Windows?

      If you work in an environment that requires SketchUp to run on both Windows and Mac machines, one license per user is all you need, regardless of what computer you use. There is no need to buy a specific Mac or Windows version. With SketchUp, you now ...
    • Upgrading SketchUp Network License to SketchUp Pro 2019

      If you are a SketchUp Pro 2018 Network License user with an active Maintenance & Support plan, your license will be automatically upgraded to SketchUp 2019. Please see below for the process your license will go through: FIRSTLY - Your SketchUp Pro ...