Signing Out of SketchUp to Reset

Signing Out of SketchUp to Reset

If you need to re-sign in to SketchUp for any reason, see the steps below.

1. Open SketchUp and Sign Out. To do this, click the account icon in the top-right, then 'Sign Out' from the menu that appears.

         


You can also do this by going to 'Help' > 'Sign Out'



2. Once signed out, close SketchUp completely. If you're on Mac, you may need to right-click any SketchUp icons on your dock/taskbar and choose 'Force Quit'.
3. Open SketchUp and click the 'Sign In' button.
4. Enter your username and password when prompted, and you should be back to using SketchUp as normal.


If you have tried the above and still cannot access SketchUp...

If errors persist, you can completely reset the sign in state by deleting the ‚Äč‚Äčlogin_session.dat file.
  • For Mac users, locate the login_session.dat file in your Library folder. (The path for this file should be Library/ApplicationSupport/SketchUp[Version Year]/login_session.dat)
  • For Windows users the file is located in C:\Users\*USERNAME*\AppData\Roaming\SketchUp\SketchUp VERSION\SketchUp
    • You can quickly get to the folder with all versions by pasting %appdata%/sketchup into an file explorer address bar
If you need any further assistance, please open a support ticket here: https://support.cadsoftwaredirect.com/portal/en/newticket

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