Delivery / Returns
Returns on Software
There are no returns on software. Software licenses and keys are designed to work with the installation files provided with purchase. As these items are not physical, and cannot be recalled, returns cannot be accepted. Even after installation, the ...
How long will my order take to be delivered/processed?
Processing time We aim to process all orders the same day. Orders placed before 3pm will usually ship the same day for delivery the next working day. Delivery & Postage Items ordered before 3pm on a working day are usually despatched the same day. We ...
I Haven't Received any Emails / MSN / Hotmail
Please avoid using Hotmail or MSN email accounts to purchase from Refuelled.com. If you have an alternative email account, such as a work address, please use that. Orders will still be received and processed but you may not be able to receive ...
Warranties & Guarantees
Electronic hardware, accessories and IT items are covered by the manufacturers' warranties. In almost all cases, the responsibility for handling faulty items rests with the manufacturer. In the case of electronic hardware, such as graphic tablets, ...
Do You Process Orders at the Weekend?
At peak times, some orders may be processed at weekends. Postal and delivery services are only normally available Monday to Friday. Therefore, whilst we try to process orders as fast as we can, an order placed on Friday evening, Saturday or Sunday ...
I haven't received my order?
Digital Delivery - Processing time is usually one working day and orders are sent out in an email with full license details attached. Please log in to your account for your order status, if this says complete and you haven't received an email, ...