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            Knowledgebase CAD Software Direct General / Software Queries Vectorworks

            Activation Fails - Communications Problems (Mac OSX Only)

            In some network configuration, when attempting to activate Vectorworks, you may encounter this error message:

            This is primarily caused by a Proxy server or a Firewall, either locally or on your network. 

            However, in some instances, going to Apple > System Preferences > Network > Ethernet (Or AirPort, normally) > Advanced > Proxies and unchecking the option for "Use Passive FTP Mode (PASV)" will resolve the issue:

            Updated: 21 Aug 2018 02:45 PM
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