SketchUp Pro
Crashes when exporting in SketchUp and LayOut 2023
If you're experiencing crashes when exporting with SketchUp and LayOut, consider using different rendering styles. Try changing the settings in Layout under File > Document Setup (Rendering). This is a new setting introduced in SketchUp 2023.1, so ...
V-Ray Licence Error After Installing SketchUp Studio
This issue affects users who previously had V-Ray installed on their machine. After installing SketchUp Studio, users try to access V-Ray in SketchUp and see a licence error ('Failed to checkout a V-Ray for SketchUp licence'), as below. This is ...
Unable to Log in to Trimble - Blank Login Screen
Issue Some customers have reported blank login screens when trying to access their Trimble account; usually when trying to log in to SketchUp. This can produce a page that looks like this: Email/password fields cannot be seen on the right hand side ...
SketchUp Web Services Unavailable
Web services will become unavailable inside of unsupported versions of SketchUp as of the end of January 2023. Messages informing users will appear within the affected areas of SketchUp. Users can dismiss this message, and it will not return until ...
SketchUp Pro Authorisation Error - Delete login_session.dat
If logging out and back into SketchUp does not resolve authorisation errors, you can completely reset the sign in state by deleting the login_session.dat file. Mac OS For Mac users, locate the login_session.dat file in your Library folder. Use the ...
SketchUp Pro - Unable to Launch Browser to Log In
We have recently received a few reports of SketchUp users being unable to log in to their software, resulting in them not being able to access files or create new ones. Affected users report that when clicking 'Sign In' within the SketchUp ...
Signing Out of SketchUp to Reset
If you need to re-sign in to SketchUp for any reason, see the steps below. 1. Open SketchUp and Sign Out. To do this, click the account icon in the top-right, then 'Sign Out' from the menu that appears. You can also do this by going to ...
'Error deactivating license' for SU Podium in SketchUp
If you're trying to remove your SU Podium licence, but aren't able to do so, you can try the following: 1. Go to the Ruby Console: SketchUp Window > Ruby Console (or Extensions>Developer>Ruby console in the latest Sketchup 2021 update) Open the Ruby ...
SketchUp: Subscription Server Response is Invalid
We have recently seen some users experiencing the 'subscription server response is invalid' error when trying to use various different versions of SketchUp / LayOut. This error is known to affect both SketchUp 2021 and 2020, with the possibility of ...
Resetting SketchUp Activations
If you are logging in to SketchUp and see 'You are using SketchUp on too many machines', read on to see how to fix this. When you see the message above, click 'Manage Activations'. You can also access this through your Trimble Account: ...
What PC/Mac do I need for SketchUp?
We regularly receive queries about choosing a machine to run SketchUp Pro. At this point, it is worth reviewing the SketchUp minimum requirements. However, there are some important considerations above and beyond even their standard recommendations.. ...
"ThumbsUp.dll failed to register. HRESULT..." Error
This error can appear when installing SketchUp, and usually happens because your computer is missing some prerequisite libraries. To resolve this, run Windows Update and install the latest .NET and C++ Runtime Libraries. Restart your machine and then ...
Can I Transfer SketchUp Between Mac and Windows?
If you work in an environment that requires SketchUp to run on both Windows and Mac machines, one license per user is all you need, regardless of what computer you use. There is no need to buy a specific Mac or Windows version. With SketchUp, you now ...
Upgrading SketchUp Network License to SketchUp Pro 2019
If you are a SketchUp Pro 2018 Network License user with an active Maintenance & Support plan, your license will be automatically upgraded to SketchUp 2019. Please see below for the process your license will go through: FIRSTLY - Your SketchUp Pro ...
SketchUp - Optimising Modeling Techniques
SketchUp renders what you see in the drawing area every time you move around, create or edit your model. The more edges and materials etc you have, the more work SketchUp has to do. Keeping your model light and optimised is a great way of keeping ...
SketchUp Pro Running Slowly
When you're busy and working to meet deadlines, you need SketchUp to be fast. This article will explore a few things to check if you're experiencing performance issues in SketchUp Primarily, we will look at setup and hardware. If you think the issues ...
What's the Difference Between Google SketchUp & Trimble SketchUp?
There is effectively no difference between Google SketchUp and Trimble SketchUp - other than ownership. Years ago, Google purchased Sketchup as part of a plan to have everyone around the World model their local environment, upload this to a global ...
SketchUp Crashes When I go to Render
This can be a common problem. Sketchup/Sketchup Pro only utilises one thread of a processor. Meaning that if you have a dual core, quad core and/or multithreaded processor, you receive no benefit when using Sketchup. One of the most ...
Error: "The file was created in a newer version of SketchUp"
You may be seeing this error message if you created a model with SketchUp 2018 and you'd like to open the model with SketchUp 2017. Note that every major version of SketchUp has a unique version of the *.skp file format. As such, the model needs to ...
SketchUp Pro Won't Accept / Loses / Forgets my License
If you are experiencing an issue whereby you successfully enter your license details into Sketchup Pro, but it later says you are running the trial, having disregarded your license details, please do the following: Completely clear your internet ...
Removing my SketchUp License
SketchUp Pro single user licenses are "locked" to the machine on which you licensed SketchUp. If you purchase a new machine and want to transfer your SketchUp license to that new machine, you will want to remove your license from your old machine. To ...
Uninstalling or Repairing SketchUp
Windows Windows XP: Click the Start menu > Control Panel > Add/Remove Programs > SketchUp #. Windows Vista/Windows 7: Click the Start (Windows logo) menu > Control Panel > Programs > Programs and Features > SketchUp #. To uninstall SketchUp, select ...
My Model Suddenly Crashes SketchUp
It is not uncommon, particularly in the final stages of developing a Sketchup model, for it to become unstable. This is not necessarily the fault of the software. Typical Scenarios The model/design is almost complete The model has been stable until ...
SketchUp Model Disappears When you Zoom In
If you find your SketchUp model starts to disappear, or clip, when you move closer to it but not close enough to pass through an object, you may have an issue with model data at a far off point in the scene. Usually, you will not be aware of this ...
What is the difference between SketchUp Make and SketchUp Pro?
Differences between SketchUp Make and SketchUp Pro SketchUp Features Make Pro Build 3D models ✓ ✓ Import CAD files x ✓ Export CAD and PDF files x ✓ Create multi-page presentation sets x ✓ Produce construction drawings x ✓ Export animation videos of ...
SketchUp Troubleshooting - How can I update my computer's graphics driver?
Be sure to update your graphics card if you see any unexpected behavior from SketchUp. SketchUp is a graphics-heavy application, do we suggest always keeping your graphics drivers up-to-date. Updating drivers can often correct odd visual behaviors ...