V-Ray Licence Error After Installing SketchUp Studio
This issue often affects users who previously had V-Ray installed on their machine.
After installing SketchUp Studio, users try to access V-Ray in SketchUp and see a licence error ('Failed to checkout a V-Ray for SketchUp licence'), as below.
This is caused by confusion within the V-Ray licence server that is running on the PC. Essentially, it's still looking for licences with a user's Chaos account - but these are now issued via Trimble.
Background
- When V-Ray is purchased within SketchUp Studio, the V-Ray licence is still issued by Chaos and V-Ray still needs the licence server (http://localhost:30304/) to run and check for the licence from Chaos.
- However, the V-Ray licence assigned to SketchUp Studio will not be in a normal Chaos account. Users will need to log in to Chaos with their Trimble ID using 'Continue with Trimble' (below).
Resolution
These instructions need to be completed in your default browser
If the user is logged to their Chaos licence server with their previous Chaos login, they will need to log out:
Visit the Trimble portal, view members and 'Modify Product Access' to remove Studio from the affected user.
Untick the Studio product from the user and save the changes.
Log out of Trimble.
Log back in to Trimble.
Reassign SketchUp Studio to the user.
Log in to the Chaos licence server using the 'Continue with Trimble' button - http://localhost:30304/
Check if the licences are present in the licence server (this only works if all steps are taken on the machine using SketchUp).
If your licence shows re-open SketchUp and access V-Ray, it should now pick up your licence.
Further reading: SketchUp: V-Ray Fails to Activate
Related Articles
Downloading / Installing V-Ray for SketchUp
After purchasing SketchUp Studio if you want to install V-Ray as a part of your package there is a slightly different method in comparison to purchasing/installing V-Ray separately. First thing is to ensure you have opened and logged into SketchUp at ...Important: Update your Chaos Licensing by January 28, 2025
We have had reports of Chaos reaching out to users regarding some changes coming to the licencing system and are being told to update otherwise the certificate will expire. Its not as scary as it sounds and simply means you may need to update your ...How to manage your offline licences for V-Ray
Sometimes having constant internet access just isn't possible and Chaos has plenty of articles regarding borrowing these licences for offline use, but what if you want to manage and move these licences? Besides having all users come online and use ...V-Ray License Server - Online Licensing Not Working
When accessing the V-Ray Online License Server (OLS) at http://localhost:30304/, you will see an orange or red light next to 'Online Licensing' if it isn't working correctly. To fix this, first check that the computer you are using is connected to ...How to manage my Chaos floating licences (for V-Ray/Enscape)
Why you might need to use this feature If you have multiple users of V-Ray or Enscape but not everyone needs a full subscription 24/7 You have a sizable team and only a few members are using Chaos products at any one time People have left/joined the ...