SketchUp Pro - Unable to Launch Browser to Log In
We have recently received a few reports of SketchUp users being unable to log in to their software, resulting in them not being able to access files or create new ones.
Affected users report that when clicking 'Sign In' within the SketchUp application, the web browser does not launch. Changing the operating system's default browser does not seem to resolve this issue.
Some users have reported that the issue was fixed for them by doing a complete
reset of the sign in state by deleting the login_session.dat file.
-
For
Mac users, locate the login_session.dat file in your Library folder.
(The path for this file should be
Library/ApplicationSupport/SketchUp[Version Year]/login_session.dat)
- For Windows users the file is located in C:\Users\*USERNAME*\AppData\Roaming\SketchUp\SketchUp VERSION\SketchUp
- You can quickly get to the folder with all versions by pasting %appdata%/sketchup into an file explorer address bar
If this does not work, but you need access to SketchUp immediately, you can download and install SketchUp 2021. You can have both SketchUp 2022 and 2021 installed at the same time.
Please note that if you install SketchUp 2021, any plugins you use with SketchUp 2022 will not automatically transfer over, so you will need to install them to 2021 to keep using them.
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