SketchUp Pro - Unable to Launch Browser to Log In

SketchUp Pro - Unable to Launch Browser to Log In

We have recently received a few reports of SketchUp users being unable to log in to their software, resulting in them not being able to access files or create new ones.
Affected users report that when clicking 'Sign In' within the SketchUp application, the web browser does not launch. Changing the operating system's default browser does not seem to resolve this issue.

Some users have reported that the issue was fixed for them by doing a complete reset of the sign in state by deleting the ​​login_session.dat file.
  • For Mac users, locate the login_session.dat file in your Library folder. (The path for this file should be Library/ApplicationSupport/SketchUp[Version Year]/login_session.dat)
  • For Windows users the file is located in C:\Users\*USERNAME*\AppData\Roaming\SketchUp\SketchUp VERSION\SketchUp
    • You can quickly get to the folder with all versions by pasting %appdata%/sketchup into an file explorer address bar

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