Keyshot Crashing - Windows

Keyshot Crashing - Windows

If you're finding Keyshot is regularly crashing on Windows, please try the steps below.

Step 1 

Update your graphics card driver.

To obtain the latest, visit the graphic card manufacturer's web page. Download and install the latest driver updated for your card model, it could also be worth performing a clean install for this if the crashing continues. 

Step 2

Set permissions into the KeyShot resources folder.

1. Go to your Documents folder
2. Right-click the KeyShot 5 folder
3. Select "Properties"
4. Disable "Read only"
5. Go to the Security tab
6. Click the Edit button. Ensure that all users have read and write permissions
7. Click Apply and OK
8. Click Apply and OK once more.

Step 3

Download Visual C++ and .NET

Please download Framework .Net and Visual C++ for your operating system.


Restart your system, then go to Control Panel > System and Security > Windows Update and click "Check for Update". Then install all the updates available.

Step 4

Turn off graphics effects

1. Open the Windows explorer and browse to your Documents folder
2. Find the KeyShot 5 folder and open it. Inside you will find keyshot5.xml
3. Right-click keyshot5.xml and select to Open with > Notepad
4. Go to Edit > Find
5. Type the following in the search bar: enable_gpu and click Next
6. In your document "enable_gpu" is highlighted. In the same line you will see the word "true". Erase "true" and substitute with "false" (Note: everything else on that line should remain as is)
7. Save your changes and close the file
8. Now go ahead open KeyShot.


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