Important: Update your Chaos Licensing by January 28, 2025

Important: Update your Chaos Licensing by January 28, 2025

We have had reports of Chaos reaching out to users regarding some changes coming to the licencing system and are being told to update otherwise the certificate will expire.  Its not as scary as it sounds and simply means you may need to update your licence server to a newer version but that depends what version you are already on.

How do I know if I will be affected?
  1. Head to the Chaos Licence Server (Localhost) and from there in the top right there are three lines, click that and go to about. (http://127.0.0.1:30304/#/about)
  2. You will see the licence agreement but just above that you will see 'Licence server X.X.X'
  3. If you are on 6.1.0 version or higher then you are unaffected and can disregard this message. 
    Note: If you are using the license server as a service then you will need to be on version 5.5.6 or higher

What to do if I am using a unsupported version?
​
From here you will need to update the licence server as a stand alone product from the download page which can just be installed over the old version.
  1. MacOS
  2. Windows - Right-click and 'Run as administrator'
If you are a SketchUp Studio user please ensure to log in with the 'Continue with Trimble' button wherever possible.
After updating go through the above steps to find the licence server version and check if you are safe when the deadline comes. 
If you have any issues with the install process then please follow the below to uninstall the licence server and then reattempt the install

For Windows Users:

Uninstall the Chaos Licence Server:
Navigate to: Start Menu > Control Panel > Add or Remove Programs, locate the Chaos License Server, and uninstall it.

Delete the following folders:
  1. C:\Program Files\Chaos
  2. C:\Program Files\Chaos Group\VRLService
  3. C:\Users\Your Username\AppData (This is hidden, see here to unhide)\Roaming\Chaos\VRLService\ssl
For macOS Users:
  1. Remove the Chaos License Server app.
  2. Delete the following folder: /Users/YOUR_USERNAME/.ChaosGroup (This is hidden, press Shift + Command + . (Full stop/period))/ssl

    To access this folder:
  3. Open Finder.
  4. Select Go > Go to Folder, and enter ~/.ChaosGroup/ssl or follow the above path manually.

Installing the new version
First download the latest version of the Licence server from above.
If on Windows ensure to 'Run as Administrator' 
Continue with the install ensuring to go through the 'Advanced' options and allowing a firewall exception.
After that it should be up and running and you can head to localhost to confirm if it is running - If the page cannot be found, restart your as the server should run on start up. 


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