Enscape Error -496
When installing Enscape and Chaos products a number of services need to run and be correctly installed and when one fails you may get errors, such as -496.
This error doesn't have a lot of information behind it but happens when there is an issue with the Unified Login part of Chaos and a reinstall of that should fix it.
Important notes
Ensure your host application and render software is closed (and Quit if on Mac)
We will be uninstalling and reinstalling the licence server along side this so if you are troubleshooting an error similar to this or with logging into Chaos services, some steps will overlap
On Windows, when installing ensure to Right-click and 'Run as Administrator'
Mac Instructions
First uninstall both the Unified Login and the VRLService
Go to Applications > Chaos > VRLService > Uninstall and run the uninstaller.
Application > Chaos > Unified Login > Uninstall and run the uninstaller
Next in your Finder, using the Go > Go to Folder... menu, type ~/.Chaos/UnifiedLogin/ and delete the ula.db from the location
Use the Go to Folder... again and use ~/.ChaosGroup and delete the .ChaosGroup folder (if it's there)
Then reinstall the latest version of the Licence server.
You will need to ensure you are logged in to Localhost:30304 after installing.
Windows Instructions
First uninstall both the Unified Login and the VRLService.
C: Drive > Program files > Chaos > VRLService > Uninstall
C: Drive > Program files > Chaos > Unified Login > Uninstall
Next delete these files/folders.
Please note: AppData is hidden by default. To show this go to View > Show > Hidden Items
C: Drive > Users > YourUsername > AppData > Local > Chaos > UnifiedLogin > Delete ula
C: Drive > Users > YourUsername > AppData > Roaming > Chaos > VRLService - Delete this folder
Then reinstall the latest version of the Licence server ensuring to use 'Run as Administrator'.
You will need to ensure you are logged in to Localhost:30304 after installing.