Do You Process Orders at the Weekend?
At peak times, some orders may be processed at weekends. Postal and delivery services are only normally available Monday to Friday.
Therefore, whilst we try to process orders as fast as we can, an order placed on Friday evening, Saturday or Sunday will usually be processed on Monday.
Customer emails are also not usually processed over the weekend. If you emailed us on Friday evening, Saturday or Sunday, we will reply on Monday. Please do not send a duplicate email.
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Does the activation process ever send data to SOLIDWORKS after I activate my product?
No - Activation is a secure, anonymous, one-time process. After successful activation, the licence manager runs in the background only to verify the product licence. The activation process never contacts SOLIDWORKS without your expess knowledge and ...
How long will my order take to be delivered/processed?
Processing time We aim to process all orders the same day. Orders placed before 3pm will usually ship the same day for delivery the next working day. Delivery & Postage Items ordered before 3pm on a working day are usually despatched the same day. We ...
I haven't received my order?
Digital Delivery - Processing time is usually one working day and orders are sent out in an email with full license details attached. Please log in to your account for your order status, if this says complete and you haven't received an email, ...
Educational Software - Procedures & Processing Times
Educational software requires additional paperwork and checks. We require proof of genuine academic status that explicitly shows in-date, relevant credentials. Only current students working towards a recognised, major qualification or verifiable ...
Do I always need to be online to use SOLIDWORKS?
No - You do need to have an internet connection to activate the software, but this is a one-time process and you do not need to be online to use the software.