Knowledgebase
CAD Software Direct
Recent Articles
Mac OS 15 Sequoia Issues
With the latest Mac OS now officially launched you may be prompted to update your system. However there have been a number of reports regarding security issues and being locked out of some software and sites. The main users effected are those that ...Mac OS Sonoma 14.3 and SketchUp 2023
There is currently a known issue causing crashes in SketchUp 2023 when running on macOS Sonoma 14.3. The bug does not occur within SketchUp 2024 or in Sonoma 14.2. To know if it’s an issue you’re seeing, the steps to cause the crash are these: Show ...Crashes when exporting in SketchUp and LayOut 2023
If you're experiencing crashes when exporting with SketchUp and LayOut, consider using different rendering styles. Try changing the settings in Layout under File > Document Setup (Rendering). This is a new setting introduced in SketchUp 2023.1, so ...V-Ray Licence Error After Installing SketchUp Studio
This issue affects users who previously had V-Ray installed on their machine. After installing SketchUp Studio, users try to access V-Ray in SketchUp and see a licence error ('Failed to checkout a V-Ray for SketchUp licence'), as below. This is ...Unable to Log in to Trimble - Blank Login Screen
Issue Some customers have reported blank login screens when trying to access their Trimble account; usually when trying to log in to SketchUp. This can produce a page that looks like this: Email/password fields cannot be seen on the right hand side ...
Popular Articles
V-Ray License Server - Online Licensing Not Working
When accessing the V-Ray Online License Server (OLS) at http://localhost:30304/, you will see an orange light next to 'Online Licensing' if it isn't working correctly. To fix this, first check that the computer you are using is connected to the ...What's the Difference Between Google SketchUp & Trimble SketchUp?
There is effectively no difference between Google SketchUp and Trimble SketchUp - other than ownership. Years ago, Google purchased Sketchup as part of a plan to have everyone around the World model their local environment, upload this to a global ...How to Activate, Deactivate and Move Your Enscape Licence
Enscape 4.1 and Up Enscape now uses the Chaos Licensing system so you will be asked to log into your Chaos account during the install and if you run into errors then see this article for further advice but please try to log into the localhost page ...SketchUp Model Disappears When you Zoom In
If you find your SketchUp model starts to disappear, or clip, when you move closer to it but not close enough to pass through an object, you may have an issue with model data at a far off point in the scene. Usually, you will not be aware of this ...Language Packs In Cinema 4D
The language packs in Cinema 4D can be found under Help > Check for Updates and then by going to the 'Optional' tab. If the machine is connected to the internet the 'MAXON Online Updater' should appear automatically when Cinema 4D is first installed ...